Shipping, Return, Refunds
Shipping Policy
We offer competitive nationwide shipping rates!
For shipping rates outside of the Auckland area, please contact us at annette@tinyanvil.co.nz or call +64211702858.
Shipping costs for Auckland deliveries are calculated at checkout when the delivery option is selected.
Return and Refund Policy
At Tiny Anvil Ltd., we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns for Manufacturer's Defects:
- Items purchased from Tiny Anvil Ltd. that have a manufacturer's defect can be returned within 30 days of purchase for a full refund.
- To initiate a return for a defective item, please contact our customer service team at annette@tinyanvil.co.nz or call +64211702858.
- The item must be returned in its original packaging and include all accessories and documentation.
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
Returns for Store Credit:
- Items in perfect condition may be returned for a store credit, subject to approval from Tiny Anvil management.
- To request a return for store credit, please contact our customer service team at annette@tinyanvil.co.nz or call +64211702858.
- The item must be unused, in its original packaging, and include all accessories and documentation.
- Store credits will be issued within 5-7 business days after we receive and inspect the returned item.
Non-Returnable Items:
- Custom orders and items on sale are not eligible for return unless they have a manufacturer's defect.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is being returned due to a manufacturer's defect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75.
Contact Us:
If you have any questions or need further assistance with your return, please contact us at annette@tinyanvil.co.nz or call +64211702858.
Wholesale Enquiries
We welcome all wholesale inquiries. Let us know what you need, and we can make it happen. Please contact us at paula@tinyanvil.co.nz or call +642102274438.
Custom Enquiries
We take custom orders. Please contact us with your specific requirements for a quote at paula@tinyanvil.co.nz or call +642102274438.