Shipping policy
Introduction
At Tiny Anvil Ltd., we are committed to delivering your products in a timely and reliable manner. We offer competitive shipping rates nationwide and specific options for Auckland.
Nationwide Shipping Rates
We pride ourselves on offering fantastic nationwide shipping prices to ensure that your purchase reaches you wherever you are in New Zealand. The shipping rates for areas outside Auckland are available upon request.
Contact Us for Shipping Rates
For shipping rates outside of the Auckland area, please do not hesitate to contact us. You can reach out via email at annette@tinyanvil.co.nz or call us at +64211702858. We will provide you with all the necessary information and assist you in understanding the shipping costs associated with your location.Â
Auckland Shipping
For our customers in Auckland, shipping costs will be calculated at checkout based on the delivery options selected. Simply choose your preferred delivery method, and the applicable shipping rate will be added to your total.
Delivery Times
We aim to dispatch all orders from our warehouse within 1-3 business days. Delivery times may vary depending on your location and the carrier’s schedules but typically range from 3-7 business days. Please note that delivery times are estimates and can be affected by factors outside of our control.
Tracking Your Order
Once your order is dispatched, we will send you a confirmation email with a tracking number. You can use this number to track the progress of your delivery on the carrier’s website.
Issues and Concerns
Should you encounter any issues with your delivery, or if you have not received your order within the expected timeframe, please contact us immediately at the contact details provided above. We are here to help ensure that your experience is smooth and satisfactory.
Changes to Shipping Addresses
We understand that mistakes happen and situations change. If you need to update the delivery address after your order has been placed, please contact us as soon as possible. While we cannot guarantee that we can make changes to an in-transit order, we will do our best to accommodate your request.
Additional Information
For any further questions or clarifications regarding our shipping policy, please feel free to reach out. We are committed to providing clear, transparent communication to ensure your satisfaction.
This template provides a comprehensive overview of your shipping practices, which can help prevent misunderstandings and promote a positive customer experience. Always make sure to adjust the details as necessary to fit your specific operations and legal requirements.